You can provide feedback or make a complaint about the Field, to the Department of Social Services (DSS).
General complaints are dealt with under the DSS Complaints Management process, please find below the details to contact the DSS Complaints line:
- Telephone: 1800 634 035
- Fax: (02) 6133 8442
- Email: complaints@dss.gov.au
- Mail: DSS Feedback, GPO Box 9820, Canberra ACT, 2601
- Online Complaints Form
- https://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries/complaints-page
Please Note: Calls made to the 1800 634 035 number will be recorded to assist in the effective management of the complaint as well as for training purposes. Please advise the complaints officer if you do not wish to have your call recorded